Terms of Service

T&W Stack (“we”, “us” or “our”) is a digital studio based in Lahore, Pakistan, founded by Waleed Mahmood and Talha Bhatti. We offer web development, app development, SEO, UI/UX design, graphic design, ads management, social media management and code refactoring, debugging & optimisation.

You agree to use the Site lawfully and not to:

• Misuse our contact form — for example, spam, automated flooding, or sending harmful content
• Try to access parts of the Site you’re not meant to
• Interfere with the Site’s security or performance

We may change or remove any part of the Site at any time without notice.

Anything on the Site — including service descriptions and any price ranges — is general information, not a fixed quote. A real project begins with a written proposal that sets out the scope, deliverables, timeline and price. Once you accept that proposal and pay any deposit, that document defines the work — not these Terms.

Written proposals are valid for 14 days from the date issued. After that we may re-quote, because a significant part of what we buy to deliver a project (hosting, domains, APIs, licences and ad platforms) is priced in US dollars and moves with the exchange rate and with those providers’ own pricing. Re-quoting is free and we will always explain what changed.

Each service we offer includes a range of capabilities, but engaging a service does not mean every sub-service listed under it is automatically included. What is actually delivered depends on your requirements, project scope and budget. Your proposal will specify exactly what is included, and we will agree on the scope before work begins — so there are no surprises.

To keep your project on track, you agree to:

• Give us what we need on time — content, images, logins, feedback and approvals
• Make sure you have the right to use any materials you give us
• Respond within a reasonable time so we’re not held up
• Pay invoices by their due date

Delays on your side can push timelines back, and we’ll always let you know if that happens.

• Fees, currency (PKR or USD) and the payment schedule are set out in your proposal.
• Work begins after the deposit is received, unless agreed otherwise in writing.
• Invoices are due within 7 days of issue, unless your proposal states otherwise.
• All fees are exclusive of taxes, duties and bank or payment-processor charges, which are payable by you where they apply.
• Invoices unpaid 14 days after the due date may pause work and accrue a late fee of 2% per month on the outstanding balance. We will always contact you before either.
• Where payment is more than 30 days overdue, we may suspend services and withhold delivery of files or account transfers until the balance is settled.

Many of the tools and services a project depends on — hosting, domains, APIs, premium plugins, fonts, stock assets and ad platforms — are billed in US dollars by international providers. Neither the exchange rate nor those providers’ pricing is within our control.

• Third-party costs are passed on at cost, evidenced on request. We do not mark them up.
• Wherever practical, you buy these in your own name and pay the provider directly, so you own the accounts and see exactly what is charged.
• New or increased taxes, duties or platform fees introduced after your quote are passed on at cost. We will notify you before applying any such change, never afterwards.
• For projects running beyond 90 days, third-party costs are charged at the rate applicable when they are actually incurred.

A deposit secures your slot and covers initial planning and setup. Once work has started, deposits are generally non-refundable — see our Refund Policy.

Your proposal includes a defined number of revision rounds — typically two or three per stage. Revisions within the agreed direction are simply part of the work.

A change of direction after a stage has been approved, or any new requirement outside the agreed scope, is treated as additional work: we will quote it separately and only begin once you approve that quote in writing. This protects both sides — you never receive an unexpected invoice, and the project never quietly expands past what was agreed.

Timelines assume that content, feedback, approvals and access arrive when agreed. Where they do not, our costs continue and the schedule moves.

• If a project is inactive for more than 30 days without agreement, we may invoice for all work completed to that point.
• After 60 days of inactivity, the project may be closed and rescheduling may require a new quote and a new slot in our calendar.
• We will send reminders and give clear written warning well before either step.

We give our best estimates, but project dates depend on many things — including how quickly you provide feedback. We aren’t liable for delays caused by factors outside our control.

• You own the content and materials you give us; we simply use them for your project.
• For work we create for you, full ownership transfers to you once the project is paid in full. Until then we retain ownership, and any use of unpaid-for deliverables in a live or commercial setting is not licensed.
• We may reuse generic tools, code, templates or methods we’ve developed across projects.
• We may showcase your project in our portfolio unless you’ve asked us not to, in writing.

Some work involves third parties — domain registrars, hosting, ad platforms (such as Meta and Google), plugins or subscriptions. You’re responsible for their fees and terms, and we aren’t responsible for their outages or policy changes.

We keep your business information confidential, and we ask you to do the same for ours.

We work with care and skill, and we warrant that our work will be performed to a professional standard. We fix defects in work we delivered free of charge for 30 days after launch.

Beyond that, the Site and our services are provided “as is”. We don’t promise specific business results — such as a guaranteed search ranking, ad performance, traffic or revenue — because those depend on many factors outside our control, including third-party platforms and their algorithms. Any agency guaranteeing such outcomes is not being straight with you.

The 30-day warranty does not cover faults caused by third-party outages, by changes made by you or another party after handover, or by content, hosting or services we did not supply.

To the fullest extent allowed by law, T&W Stack isn’t liable for indirect, incidental or consequential losses — including lost profits, lost revenue, lost data, lost business opportunity or reputational harm — arising from the Site or our services.

Our total aggregate liability for any claim, or series of related claims, is limited to the fees you actually paid us for the specific work giving rise to it in the three months before the claim arose. Nothing in these Terms limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

Any claim must be raised in writing within 90 days of the event giving rise to it.

You agree not to hold us responsible for claims arising from materials you provide — for example, content you don’t have the rights to use.

Either side can end the engagement with written notice — 30 days for ongoing retainers, or immediately for one-off projects.

On termination:

• You pay for all work completed and all third-party costs already incurred on your behalf.
• Anything paid beyond that is refunded — see our Refund Policy.
• Ownership of deliverables transfers only once the final balance is settled.

We may suspend or end an engagement immediately where invoices remain significantly overdue, where we are asked to do something unlawful or misleading, or where conduct toward our team is abusive. This is a last resort and has never yet been necessary.

These Terms are governed by the laws of Pakistan, and the courts of Lahore, Pakistan have jurisdiction, unless we agree otherwise in writing.

Before either side starts formal proceedings, we both agree to raise the issue in writing and attempt in good faith to resolve it directly for at least 30 days. Almost every disagreement is settled faster and more cheaply by a conversation than by a court.

We may update these Terms from time to time. The “Last updated” date above shows the current version.

Questions? Email us at contact@twstack.com or message us on WhatsApp at +92 3289985569.